Job Description

Customer Service Agent

LAZ Parking

Great Starting Pay | Immediate Openings for Overnight | Paid Training | ECO Pass

Be the Voice Behind an Exceptional Customer Experience

At LAZ Parking, our Customer Service Agents are often the first point of contact for customers seeking assistance. Every interaction is an opportunity to create a positive experience, solve problems, and build lasting customer relationships.

If you're a people-focused professional who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering outstanding service, we'd love to meet you. Join a team that values customer care, professional growth, and a positive work culture.

Why Join LAZ?

Great starting pay!

Eligible for free RTD ECO Pass

Immediate hiring opportunities

No experience required - paid training provided

PayActiv - Access your earned wages before payday

Free company uniforms

Growth opportunities with a national industry leader

Active work environment - no desk required

Supportive team culture focused on success

Full-time benefits available, including medical, dental, vision, PTO, and 401(k)

The Spirit of the Position

As a Customer Service Agent, you are responsible for delivering exceptional customer support while representing LAZ Parking with professionalism and care. You will assist customers, resolve concerns, answer questions, and create positive experiences through every interaction.

Your success comes from your ability to communicate effectively, remain calm under pressure, and consistently provide best-in-class customer service. Based on the role expectations, customer service excellence and professionalism are key priorities.

What You'll Do

Customer Support & Service

• Respond promptly and professionally to customer inquiries and concerns.
• Build rapport with customers through friendly, empathetic communication.
• Resolve issues efficiently while maintaining a positive customer experience.
• Provide accurate information and guidance to customers.
• Demonstrate a caring, customer-first approach in every interaction.

Problem Resolution

• Listen actively to customer concerns and identify appropriate solutions.
• Escalate issues when necessary while maintaining ownership of the customer experience.
• Remain calm, professional, and solutions-focused in challenging situations.
• Ensure timely follow-up and resolution of customer requests.

Team & Professionalism

• Collaborate effectively with team members and leadership.
• Maintain professionalism in all communications.
• Work independently while remaining engaged and accountable.
• Support team goals and contribute to a positive workplace culture.
• Complete additional duties and special projects as assigned.

What We're Looking For

Customer Focused

You genuinely enjoy helping people and creating positive experiences.

Professional Communicator

You communicate clearly, confidently, and professionally in both written and verbal interactions.

Reliable & Self-Motivated

You take ownership of your work, meet deadlines, and consistently follow through on commitments.

Calm Under Pressure

You can effectively manage challenging situations while maintaining exceptional service standards.

Team Oriented

You collaborate well with others, welcome feedback, and contribute to a supportive team environment.

Qualifications

Required

• Customer service experience required.
• Ability to communicate effectively in English.



• The City of Denver requires that all candidates pass an English proficiency exam.





• Strong interpersonal and customer service skills.
• Ability to work independently and manage multiple tasks.
• Ability to remain professional during challenging situations.
• Reliable transportation to and from work.
• Ability to understand and follow company policies and procedures.

Preferred

• Parking industry experience.
• Experience working in call center, contact center, hospitality, retail, or customer-facing environments.
• Experience managing customer concerns and conflict resolution.

Physical Requirements

This position requires the ability to:

• Remain seated and work at a computer for extended periods.
• Use a computer, keyboard, and phone regularly throughout the workday.
• Communicate effectively with customers and team members.
• Maintain focus and productivity in a fast-paced customer service environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Benefits

All Employees

• Team Atmosphere
• Growth Opportunities
• Paid Training
• PayActiv - Access earned wages before payday
• Free Company Uniforms
• Employee Assistance Program (EAP)
• Health Coaching Resources
• Smoking Cessation Program

Full-Time Benefits

• Medical, Dental, and Vision Coverage
• 401(k)
• Paid Time Off
• Short-Term Disability
• Long-Term Disability

Part-time employees working an average of 30+ hours per week may become eligible for full-time benefits after six months of employment.

Build Your Customer Service Career with LAZ

If you're looking for an opportunity to grow with a company that values customer service, teamwork, and professional development, we'd love to hear from you.

Apply today and help create exceptional customer experiences with every interaction.

FLSA Status: Non-Exempt, Non-Tipped

LAZ Parking is an equal-opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

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