Customer Success Manager (CSM) Who We Are? We are a dynamic start up headquartered in the San Francisco Bay Area, CA. Our inspiration? Crafting technology that not only elevates web content but sets new standards in engagement and conversion. If you crave ownership, challenges, and a supportive environment to shape the future of e-commerce, then you're in the right place. Join Maker and become an integral part of our exciting journey. What Sets Us Apart? Maker is not just another platform – it's a game-changer in the world of e-commerce! Our revolutionary platform is tailor-made to deliver the most captivating content for commerce, transforming online retail experiences into a rich tapestry of engagement,conversion, andrevenue growth. We provide brands withno-code solutions to optimize digital content, improveconversion rates (CRO), and maximize customer engagement effortlessly. Our analytics and experimentation tools empower clients to makedata-driven decisions to improve site performance andROI. Get the opportunity to work with global brands like Walmart, Anthropologie, Sephora, Goodearth, Lakmè, and many more. What You'll Do as a Customer Success Manager Build a trusted relationship with our clients, serving as their primary point of contact at Maker. Coordinate implementation, onboarding and training to ensure smooth communication between the client and the Maker team. Develop and execute CRO strategies by analyzing customer data, identifying conversion bottlenecks, and recommending optimizations. Monitorkey performance metrics related toconversion rates, engagement, and retention, and provide insights to improve digital experiences on customer's websites. Set up and leverage A/B testing and experimentation to help clients optimize web content for improved user engagement and higher conversions. Communicate with our clients across a variety of channels, like Slack, Zoom, Intercom, etc. Strategically manage account escalations & provide timely resolutions. Optimize existing business processes and work on customer success initiatives to improve retention. Identify opportunities for upselling and cross-selling, enhancing customer experience andmaximizing ROI through better engagement strategies. Required Skills: 5+ years of proven Customer Success experience working in a SaaS or a Martech company. Experience with Conversion Rate Optimization (CRO), A/B testing tools. Strong analytical skills with the ability tointerpret datausing tools like GA4 or similar tools. Experience working withGoogle Analytics, Hotjar, Optimizely, VWO, or other CRO tools is highly preferred. Experience with eCommerce platforms like Shopifyis a plus. Timings: Monday to Friday, 9 AM - 7 PM. Fully remote role / Work from home. Why Join Us? Work with the most iconic brands. Your ideas matter – inspire us! Learn and grow with a talented team. At Maker, we cherish growth, celebrate fresh ideas, and thrive on initiative. #J-18808-Ljbffr
...This position is responsible for all electronic and web-based marketing activities, as well as marketing reporting and analyses for all... ...and AccuracyPosition responsibilities include the following:Online Advertising/Marketing/PRPay Per Click Campaign Development, Management...
...this specific role could have the flexibility to work from home up to 3 days per week.Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated underwriting trainee to join our team. This job performs and applies insurance coverage, rules and guidelines...
Ally is seeking a Consumer Underwriter for a hybrid position based in Maryland. In this role, you will evaluate and negotiate consumer... ...underwriting policies and manage dealer relationships. This entry-level opportunity provides excellent career growth and is perfect for...
...Bowman has an opportunity for a Project Accounting Coordinator to join our team remotely in either the Eastern or Central time zones. This entry-level position involves managing project billing processes and ensuring accurate and timely invoicing.The ideal candidate will...
...Box Truck Delivery Driver Location: Lewisville, TX 75067 Pay Rate: $23.00/hr Shift: 1st Monday Friday, 7:00 AM 3:30 PM Job Duties/Responsibilities Safely transport passengers to designated locations following assigned routes and schedules. Operate buses...